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Outpatient Services Technician

Supervisor: GLC Coordinator – Outpatient.
Status: Non-exempt, full time or part time.
Wage: $16.23 hourly, adjusted for experience.
Number of Openings: Multiple.
Locations: Galesburg and Kalamazoo, MI.
Schedule: 8am-7pm, 8am-4:30 pm, 8am-1pm, or 12pm-7pm.

Essential Duties:

  • Provide instruction with respect to specific skill building goals.
  • Provide supportive relationships with children and parents.
  • Conduct treatment sessions and implement relevant treatment plan procedures such as: Pre-learner skills including sitting at a table, transitioning to various work stations, making eye contact; Preschool activities including matching, sorting, labeling, and communicating; Social skills including playing with adults and peers, appropriate toy play, interacting with peers; Academic skills.
  • Where necessary, serve as the liaison between the parent and the clinician; communicate any necessary scheduling changes appropriately.
  • Teach and support Individuals Served to complete the following as independently as possible, and assist or perform these tasks if the Individual cannot do so independently: Personal hygiene including toileting, bathing, brushing teeth, and other personal hygiene tasks; Self-care skills including dressing, eating, and communicating.
  • Administer medications according to ROI procedures. Provide personal and/or medical assistance as needed.
  • Teach and role model appropriate behaviors and daily living skills.
  • Inform supervisor of problems or issues regarding Individuals Served or their environment.
  • Understand the likes, dislikes, hopes, and dreams of Individuals Served and their families to support them as they make choices and progress toward their goals.
  • Implement relevant health and safety protocols, including but not limited to CPR, first aid, and behavior protocols.
  • Report to shifts, meetings, and trainings as scheduled and remain fully alert at all times.
  • Complete documentation, including financial, billing, program, research, and agency-related data, as required by ROI policy and procedure and Supervisor’s instructions.
  • Promote a positive image of ROI/Great Lakes and maintain general upkeep of the workplace, equipment, and vehicles to ROI standards.
  • Advocate for and respect the rights of Individuals Served.
  • Display responsible, conscientious behavior, and use good judgment in making decisions.
  • Facilitate teamwork between all team members via open communication, responsibility sharing, and a cooperative attitude.
  • Demonstrate flexibility as work schedules are adjusted as necessary to meet the needs of the individuals served.
  • Transport Individuals Served as necessary if categorized as an ROI “driver.”
  • Comply with all laws and regulations regarding reporting suspected abuse and neglect of vulnerable persons.
  • Embrace and support ROI’s philosophies related to diversity, inclusiveness and anti-racism and work to ensure ROI’s commitment to being an anti-racist organization.
  • Maintain the confidentiality of all restricted information, data, and reports.

Paid training is provided to all new hires.  During your first few weeks of employment, you will take a number of in-person classes, virtual classes over Zoom, and self-paced online courses.  Your supervisor will also schedule you for on-site orientations.  Trainings include (but are not limited to): CPR/First Aid, nutrition, medication administration, crisis intervention, driving safety, and the legal rights and protections of Individuals Served.  Trainings vary by position.

Requirements for Employment:

  • You must be 18 years of age or older.
  • You must possess a High School diploma/GED.  You will be required to provide proof of said education through original diploma or official transcripts.
  • U.S. Work Authorization.

The Individuals we serve are part of a vulnerable population.  As such, and in accordance with Michigan law, all candidates are required to clear a criminal history check before employment.  All candidates are also required to provide ROI with three (3) references and/or letters of reference before their first day.

Candidate Qualifications:

  • Ability to achieve and maintain required trainings and certifications including, but not limited to, medication certification, CPR & First Aid, and physical intervention techniques.
  • Possess effective communication skills.
  • Consistently arrive on time and as scheduled to the work site.
  • Ability to intervene in behavioral crises and assist with a wide array of physical needs.
  • Knowledge of how to operate basic home appliances and office equipment.
  • Work independently in the absence of direct supervision.
  • Demonstrate ability to appropriately communicate to families and support staff of Individuals Served.


  • Bachelor’s degree with coursework in at least 2 college courses relating to child/adolescent development, applied behavior analysis, psychology of learning, education and/or communication disorders.
  • Approved driver status as determined by ROI.

Residential Opportunities, Inc. is an Equal Opportunity Employer. Equal Employment Opportunity (EEO) has been, and will continue to be, a fundamental principle at ROI, where employment is based upon personal capabilities and qualifications without discrimination based on any protected class status. Equal Employment Opportunity applies to all Policies and Procedures relating to recruitment and hiring, compensation, benefits, discharge and all other terms and conditions of employment. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Please fill out all fields below. Resumes and/or cover letters may be attached and/or emailed to

    Personal Information

    Scheduling Information

    Note: All employees must be available to work weekends

    Training Class will last approximately 3 weeks and may include trainings during the 9-5 work day

    I am available to work the following shifts

    First shift available for only a small number of positions


    If you would like to submit a resume along with this application, please select the file you wish to upload. You may also email resumes to

    NOTE: The file name must not contain a ' or " in the filename.

    Electronic Signature

    I understand in filling out this application that Residential Opportunities, Incorporated (ROI) is in no way obligated to offer me employment. I certify that the facts set forth in my application for employment are true, correct, and complete. I understand and agree that any misrepresentation or false statement on this application may be considered cause for the rejection of this application or, in the event I become employed, immediate discharge. I understand if I have a protected disability that affects my ability to do the job I seek, I may ask ROI to attempt to make reasonable accommodation for it. I understand that I must make any request to the Chief Operating Officer as soon as possible after the date I know or reasonably should know about the accommodation. If hired, I agree to report any claim of unlawful harassment or discrimination to a member of management as designated in ROI's anti-discrimination and anti-harassment policies within three (3) days of the occurrence and understand that this is an express pre-requisite condition to the filing of any action or lawsuit alleging such a wrongful act. I understand and agree that in signing this job application, I am agreeing to waive any and all statutes of limitation applying to the employment relationship or my application for employment, and instead agree to the shorter of a) a 180-day statute of limitations running from the date of the act complained of, or b) the time prescribed by applicable statute. In the event a court of competent jurisdiction determines that such a statute of limitations of 180 days is invalid as to some or all claims, I agree to the shorter of a) a 301-day statute of limitations from the date of the act complained of, or b) the time period prescribed by applicable statute as to only those such claim(s). This means that I will only have a limited time to bring any type of legal action against ROI or its officers or employees. I waive any limitation to the contrary.

    If hired, I agree to comply with the applicable rules and regulations of Residential Opportunities, Incorporated. Every employee has the status of "employee-at-will," meaning that no one has a contractual right, expressed or implied, to remain in ROI's employ.

    Reference Check

    I hereby authorize Residential Opportunities, Inc., to conduct a thorough reference check of my past work performance and work history. I also authorize any/all employers to release any and all confidential personnel records which are pertinent to my work performance. I also waive any rights which I may have to receive written notice from any employer, institution or reference listed on this release that provides this information to notify me when the requested information is released. I hereby release all individuals connected with such release from liability for providing this information.

    To complete the application and submit it to Residential Opportunities, please click the 'Submit Application' button below.