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Billing Technician

Supervisor: Senior Accounting Manager.
 Non-exempt, full-time.
Number of Openings: 1
Wage: begins at $19.34, adjusted for experience, combined with an excellent benefits package.

Essential Duties:

  • Use billing software specific to a variety of contract providers for HCFA 1500, 837 and 835 data uploading and downloading in contract provider’s software programs. (e.g., Streamline, SmartCare, Access, EZ Claims, Dynamics, etc.).
  • Submit accurate and timely billing data using established procedures and timelines of funding sources (e.g., CMHs, commercial insurance, etc.) and ROI protocols.
  • Perform necessary billing follow-up using established appeals processes and timelines.
  • Accurately record all payments, adjustments and corrections.
  • Maintain all appropriate documentation that supports billing.
  • Consistently monitor and investigate denials, past due balances and re-billing and take the appropriate action (collection process, appeal, write off, etc.)
  • Monitor payer portals for information, authorizations and EOBs, and contract rate adjustments, and update Authorization Specialist and Contract Compliance Manager in a timely manner to ensure accurate rates and authorizations are in place to allow seamless billing process
  • Assist the Accounting Manager in the establishment of processes, and complete billing for third party insurances (Blue Cross/Blue Shield, Priority Health, etc.) as delegated.
  • Maintain effective ongoing communication with funders and program management regarding claims and payments.
  • Prepare reports on receivables as assigned.
  • Assist the Reconciliation Specialist with the preparation of the monthly reconciliation of accounts receivable balances.
  • Assist in necessary cross training of other Finance staff (as selected by the Accounting Manager.)
  • Embrace and support ROI’s philosophies related to diversity, inclusiveness and anti-racism and work to ensure ROI’s commitment to being an anti-racist organization.
  • Maintain the confidentiality of all restricted information, data and reports.
  • Complete all other tasks as assigned by the Senior Accounting Manager or the CFO.

Paid training is provided to all new employees.  During your first few weeks of employment, you will take a number of in-person classes, virtual classes over Zoom, and self-paced online courses.  Trainings include (but are not limited to): People-Centered Planning, Diversity and Equity, and the legal rights and protections of Individuals Served.  Trainings vary by position.

Requirements for Employment:

You must have an Associate Degree in business or accounting fields; OR High School Diploma/GED equivalent plus equivalent work experience required. Experience in commercial billing, EHR billing software, third party insurance billing, Medicaid, and behavioral health services preferred. Must have knowledge of general accounting principles and practices and the complete revenue cycle including receivables and denial management.  Understanding of CPT codes, prior authorizations, EOBs, remittance advice, and insurance portals preferred.  Demonstrated excellence in documentation, time management, and organizational skills required.  Position requires the ability to: follow oral and written instructions; work independently, as well as in a team; manage own workflow; define problems, collect data, establish facts and draw valid conclusions; and utilize modern office practices and procedures related to accounting, including: spreadsheet programs, accounting computer programs, e-mail programs and calculators.

The Individuals we serve are part of a vulnerable population. As such, and in accordance with Michigan law, all candidates are required to clear a criminal history check before employment. All candidates are also required to provide ROI with three (3) references and/or letters of reference.

Residential Opportunities, Inc. is an Equal Opportunity Employer. Equal Employment Opportunity (EEO) has been, and will continue to be, a fundamental principle at ROI, where employment is based upon personal capabilities and qualifications without discrimination based on any protected class status. Equal Employment Opportunity applies to all Policies and Procedures relating to recruitment and hiring, compensation, benefits, discharge and all other terms and conditions of employment. We celebrate diversity and are committed to creating an inclusive environment for all employees.

ROI is covered under the MDHHS healthcare regulations. In an effort to keep us all safe, throughout the organization we are practicing social distancing to the extent possible, wearing masks, increasing surface cleaning and keeping ourselves apprised of Federal and State orders and recommendations. All staff will participate in a health screening prior to shift and masking where applicable.

Please fill out all fields below. Resumes and/or cover letters may be attached and/or emailed to A resume is required for this position.

    Personal Information

    Scheduling Information

    Note: All employees must be available to work weekends

    Training Class will last approximately 3 weeks and may include trainings during the 9-5 work day

    I am available to work the following shifts

    First shift available for only a small number of positions


    If you would like to submit a resume along with this application, please select the file you wish to upload. You may also email resumes to

    NOTE: The file name must not contain a ' or " in the filename.

    Electronic Signature

    I understand in filling out this application that Residential Opportunities, Incorporated (ROI) is in no way obligated to offer me employment. I certify that the facts set forth in my application for employment are true, correct, and complete. I understand and agree that any misrepresentation or false statement on this application may be considered cause for the rejection of this application or, in the event I become employed, immediate discharge. I understand if I have a protected disability that affects my ability to do the job I seek, I may ask ROI to attempt to make reasonable accommodation for it. I understand that I must make any request to the Chief Operating Officer as soon as possible after the date I know or reasonably should know about the accommodation. If hired, I agree to report any claim of unlawful harassment or discrimination to a member of management as designated in ROI's anti-discrimination and anti-harassment policies within three (3) days of the occurrence and understand that this is an express pre-requisite condition to the filing of any action or lawsuit alleging such a wrongful act. I understand and agree that in signing this job application, I am agreeing to waive any and all statutes of limitation applying to the employment relationship or my application for employment, and instead agree to the shorter of a) a 180-day statute of limitations running from the date of the act complained of, or b) the time prescribed by applicable statute. In the event a court of competent jurisdiction determines that such a statute of limitations of 180 days is invalid as to some or all claims, I agree to the shorter of a) a 301-day statute of limitations from the date of the act complained of, or b) the time period prescribed by applicable statute as to only those such claim(s). This means that I will only have a limited time to bring any type of legal action against ROI or its officers or employees. I waive any limitation to the contrary.

    If hired, I agree to comply with the applicable rules and regulations of Residential Opportunities, Incorporated. Every employee has the status of "employee-at-will," meaning that no one has a contractual right, expressed or implied, to remain in ROI's employ.

    Reference Check

    I hereby authorize Residential Opportunities, Inc., to conduct a thorough reference check of my past work performance and work history. I also authorize any/all employers to release any and all confidential personnel records which are pertinent to my work performance. I also waive any rights which I may have to receive written notice from any employer, institution or reference listed on this release that provides this information to notify me when the requested information is released. I hereby release all individuals connected with such release from liability for providing this information.

    To complete the application and submit it to Residential Opportunities, please click the 'Submit Application' button below.